In the workplace, people are more likely to respond to ideas that are presented with confidence. There are many ways to appear confident, including by making eye contact when you’re addressing someone, sitting up straight with your shoulders open
and preparing ahead of time so your thoughts are polished and you’re able to answer any questions.
Having empathy means that you can not only understand, but also share in the emotions of others. This communication skill is important in both team and one-on-one settings. In both cases, you will need to understand other people’s emotions and select an appropriate response.
A key aspect of respect is knowing when to initiate communication and respond. In a team or group setting, allowing others to speak without interruption is seen as a necessary communication skill tied to respectfulness. Respectfully communicating also means using your time
with someone else wisely—staying on topic, asking clear questions and responding fully to any questions you’ve been asked.
Active listening means paying close attention to who you’re communicating with by engaging with them, asking questions and rephrasing. Practicing active listening can build respect with your coworkers and increase understanding in the workplace. As you actively listen,
focus on the speaker and avoid distractions like cell phones and laptops.
Using the right way to communicate is an important skill. There are benefits and disadvantages to communicating through emails, letters, phone calls, in-person meetings or instant messages. Communicating is better when you consider your audience, what
information you want to share and the best way to share it.