Professional services trends: What to watch for in 2022

Professional services trends: What to watch for in 2022

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1. Relationships will remain a priority

Remote work and hybrid work environments aren’t going anywhere. For professional services firms, this represents a challenge.  Providers must actively build and maintain collaborative relationships with vendors digitally.  Providing high-quality services to customers will entail building 

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1. Relationships will remain a priority

a solid digital infrastructure for communication with customers and collaboration with vendors.

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2. Sector growth will continue at a rapid pace

The professional services market is expected to grow at a CAGR (compound annual growth rate) of 9.1% to nearly $8,082.4 billion this year.  Some of the most in-demand professional services are around B2B services including; legal, accounting, engineering, architecture, marketing and technology consulting to name just a few . More than half of all 

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2. Sector growth will continue at a rapid pace

projects are expected to come from small businesses, which means you want to make sure your company is prepared to scale efficiently.

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3. Professional services will experience a digital transformation

50% of professional services CFOs say they plan to accelerate digitalization, automation, and other new ways of working, among other remote work strategies. Despite the shift to digital, we still expect the top three needs for 2022 and beyond to remain constant: project management, improved collaboration tools, and increased productivity.

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3. Professional services will experience a digital transformation

To keep up with this age of digital transformation, RingCentral offers a suite of all-in-one software that allows for better communication and collaboration across your entire organization.

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4. Data-driven decision making will significantly influence company growth

Better data analytics allow for more informed, less risky decisions. That includes: - Getting real-time insights into operations - Understanding the customer better and deepening customized engagements - Deciphering trends to make changes to business models

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5. Customer service will become hyper-competitive

Only 34% of professional service firms feel they are currently meeting their customers’ demands adequately.  The continued evolution of the experience economy exerts pressure on professional services firms to differentiate themselves from competitors with the level of customer service they provide. But 

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5. Customer service will become hyper-competitive

providing hyper-competitive customer service is easier said than done.

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6. The need for workflow automation will increase

Employees jump between different applications over 1,100 times a day, lowering productivity and creating communication headaches. 

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7. Professional services will need to offer 24/7 customer service

Customers today expect to be able to reach you anytime, on their platform of choice.This could mean phone support, social media, self-service options, live chat, and more. You need a solution that offers advanced call routing, IVR, and web-based support, including a chatbot, live chat, FAQ, digital knowledge base, and more. 

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8. Contact centers will be a critical tool for recruitment

The Great Resignation continues, making it necessary for professional services firms to give special attention to recruitment. Your contact center is no longer for sales only. You can streamline your hiring experience and find the perfect qualified candidate using outbound calling. 

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8. Contact centers will be a critical tool for recruitment

Finding and hiring new talent should be just as seamless as every other aspect of your business.

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