Key Employee Experience Trends to Watch in 2022

Key Employee Experience Trends to Watch in 2022

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1. Custom Cloud Solutions for Stability and Growth

More and more, the world of in-house IT is changing. By adding scalability and self-maintenance through cloud and SaaS solutions, organizations can build new, rich digital experiences without requiring a robust IT team to support them. For large companies, cloud solutions give flexibility, service availability, and extra support for these technically challenging times. 

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1. Custom Cloud Solutions for Stability and Growth

With minimal configuration and setup process, enterprise solutions in this category provide multitenancy, user management, robust backup, and recovery services—an overall rich platform that can provide a solid foundation for technology roadmaps for the next 5+ years for internal and customer-facing channels. Unfortunately, some SaaS solutions 

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1. Custom Cloud Solutions for Stability and Growth

sacrifice customization for attractive pricing. But the real competitive advantage comes when organizations leverage a cloud-based DXP to target business needs.  This is something that we will be seeing a lot in 2022 for digital workplaces as we continue exploring new futures powered by these capabilities.

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2. Mobile-First Design for Digital Workplaces

Employees have become accustomed to mobile access to nearly every piece of information they need after years of interacting with digital experiences that are CTA-focused, streamlined, and intuitive.  For 2022 and on, having a slow, clunky employee portal will no longer be enough. New and existing projects need to be 

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2. Mobile-First Design for Digital Workplaces

seen through the lens of a mobile-first approach of designing and delivering digital experiences across channels that meet simplicity principles. Thinking mobile-first means understanding the goals of each page or resource in a digital workplace, ensuring consistency, and simplifying your processes. These considerations should be used 

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2. Mobile-First Design for Digital Workplaces

as a baseline for all your designs, no matter how big the screen is. It also means making sure your organization can reach all employees, including those away from a computer, such as frontline and field workers. For us at Base22, a digital consulting firm with expertise in employee portals and intranets for large 

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2. Mobile-First Design for Digital Workplaces

organizations, one of our best practices is to establish a mobile-first design system with templates, widgets, and dynamic components for your digital experience platform, so you can successfully create pages and content that’s ready to be served to business audiences without requiring development time.

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3. Hyper-Personalized Experiences as an Ally for Productivity

In the last two years, digital workplaces have become the primary channel of communication with the workforce. They are particularly important for remote workers and newly hired employees that have never met their employers or colleagues face-to-face. To implement a hyper-personalization approach, your organization can leverage user 

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3. Hyper-Personalized Experiences as an Ally for Productivity

attributes (personal information like role, seniority, and department) to deliver relevant content through an employee portal or mobile application.  This makes a digital connection feel more real as it creates “moments that matter” for the employee that are more meaningful and fulfilling to their needs.

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4. Holistic Digital Experiences: Engaging Employees and Business Partners

In business, technology should not only serve the consumer, but it should also enable employees, vendors, stakeholders, and distributors to communicate, coordinate, and collaborate. Companies need to create better partnerships between customers, employees, and partners, with digital solutions and user experiences that 

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4. Holistic Digital Experiences: Engaging Employees and Business Partners

provide the correct information when needed to complete a task. Creating a holistic digital experience means infusing your brand promise into all digital solutions and orchestrating them to target business goals.

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5. Single ID & ID Management to Improve Security and Access

Delivering “seamless experiences” is a top priority for executives in the digital workplace consolidation journey, according to the State of Digital Workplace report (2021 Q2).  It is not surprising as access and logins are very tangible elements of the employee experience, with multiple interactions per user per day. 

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5. Single ID & ID Management to Improve Security and Access

As business audiences become more demanding, seamless experiences and ID management will be a present trend this year and on.    Having a single sign-on for their internal systems is a key component of holistic digital environments. This means each user has a unique set of credentials for all applications and tools, and that their access 

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5. Single ID & ID Management to Improve Security and Access

is managed and controlled by the IT team across the business environment.   This is a feature that provides benefits to all parties involved: it provides consistency to the end-users and resolves pain points of multiple logins, while allowing the IT team to have centralized control about user groups, permissions, and overall security for their technology stack.

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