Employee Experience: 2022 Trends, Challenges, and Opportunities

Employee Experience: 2022 Trends, Challenges, and Opportunities

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1. Employee Experience: What has worked and what hasn’t?

The future of employee experience is not only about where works gets done, but how it gets done – how we’re iterating, how we’re innovating, and how we’re collaborating.  Organizations have applied a myriad of band aids when what’s really needed is one powerful, fit-for-purpose communications solution that digitally transforms business workflows. 

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1. Employee Experience: What has worked and what hasn’t?

This is where workstream collaboration (WSC) comes into play.

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2. The power of workstream collaboration

Workstream Collaboration (WSC) is the next evolution of Unified Communications.  It provides organizations with everything they need to make the blended work approach work: ease of use and interactivity, mobile-centricity, breadth of seamless functionality, and global accessibility. Gartner predicts that by the end of next year, 

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2. The power of workstream collaboration

70% of teams will rely on Workstream Collaboration as their primary means of communicating, coordinating, and sharing information. Everything is happening right where we’re meeting and where the work is happening, wherever that happens to be. No redundant or siloed apps. No creative friction. Just free flowing, outcome-focused 

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2. The power of workstream collaboration

engagement through simple, consolidated, digitally transformed workflows.  This quick video does a great job of explaining this concept further.

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3. Composability: The cherry on top

If organizations start focusing on consolidating and streamlining through a fit-for-purpose tool like a Workstream Collaboration platform, they will achieve workplace nirvana.  Then they can take this one step further with composability via Communications Platform-as-a-Service (CPaaS). For example, you can create an automated notification service 

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3. Composability: The cherry on top

that proactively communicates with your employees (and customers if using the app as a customer service solution).  Or you can create a smart auto attendant that greets callers and answers commonly asked questions with easy fall back to live agents if needed (ex: a bank can create a virtual online branch, or a healthcare provider can create an intelligent COVID-19 hotline). 

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3. Composability: The cherry on top

You can compose the exact kind of communications solution your employees and customers want to create the outcomes your business needs.

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