Customer Service Resume [2023] Guide

Customer Service Resume [2023] Guide

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aHow to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station! But what do we mean by this? Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays. Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, 

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aHow to Format a Customer Service Resume

instead of having to hunt for them. The most common resume format is “reverse-chronological”, and it is one that we always recommend to customer service representatives.

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Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing! But wait there.Although great for creating simple files, there are better alternatives when creating a customer service resume.You see, text editors don’t hold its structure, which can result in layout breakages. Want to avoid an afternoon of headache? Use a customer service resume template. You 

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Use a Customer Service Resume Template

can tailor any of the following resume templates for a customer service specialist resume.

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What to Include in a Customer Service Resume

The main sections in a customer service resume are: – Work Experience – Contact Information – Skills – Education To really make an impression, you can also add these optional sections: – Awards & Certification – Volunteer Experience – Projects

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What to Include in a Customer Service Resume

– Languages – Interests & Hobbies

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How to Correctly Display your Contact Information

The contact information section on your resume must include: Full Name Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant” Phone Number – Check each number carefully Email Address – Keep your email professional 

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How to Correctly Display your Contact Information

(firstname.lastname@gmail.com), unlike that one from your childhood (hannalovescheese@gmail.com). Location – City+Country Optional - relevant social media

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How to Make Your Customer Service Work Experience Stand Out

Here’s the best way for customer service representatives to structure the work experience section: – Position name – Company Name – Dates – Responsibilities & Achievements

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Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.Sitting down to read the same generic resumes, one after another. No one stands out. In fact, all resumes are blending into one. This exercise highlights the importance of making your resume different from the other applicants. One of the best ways to do this is to use power words: – Solved – Determined

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Use Action Words to Make Your Customer Service Resume POP!

– Formulated – Identified – Clarified – Initiated – Proved

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How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. There’s no magic tricks with this section, just enter your education history in this format: – Degree Type & Major – University/School Name – Years Studied – GPA, Honours, Courses, and anything else you might want to add

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Top 10 Skills for a Customer Service Resume

Hard Skills for Customer Service Professionals: – Accuracy – Computer Skills – Mathematical Skills – Product Knowledge – Point of Sale (POS) Systems Soft Skills for Customer Service Professionals: – Personable and friendly – Endurance (long hours) – Conflict resolution – Time management – Team player

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What Else Can You Include?

Awards & Certifications Have you ever won an employee of the year (or month) award? Have you completed any additional courses to expand your knowledge? Whether it’s an award or certification, make space for this section if you have something that you’re proud of. Here are some quick example:

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What Else Can You Include?

– Employee of the Year 2019 – XYZ Convenience – Learning How to Learn – Coursera Certificate

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What Else Can You Include?

Languages Applying to an establishment in China Town? Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile. Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that! Rank the languages by proficiency: – Native

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What Else Can You Include?

– Fluent – Proficient – Intermediate – Basic

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What Else Can You Include?

Interests & Hobbies Now, you may be wondering, “how does my love of animals affect my customer service skills?”Well, it doesn’t. But employers want customer service representatives who will fit in with the rest of the staff. Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

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