Customer Service Representative Job Description

Customer Service Representative Job Description

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Customer service representative job description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.  Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Requires a high school diploma

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Customer service representative job description

or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.  Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not 

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Customer service representative job description

typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

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Customer service representative duties:

– Open and maintain customer accounts by recording account information – Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

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Customer service representative duties:

– Maintain financial accounts by processing customer adjustments – Recommend potential products or services to management by collecting customer information and analyzing customer needs – Prepare product or service reports by collecting and analyzing customer information – Contribute to team effort by accomplishing related results as needed

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Customer service representative duties:

– Manage large amounts of incoming calls – Generate sales leads – Identify and assess customers' needs to achieve satisfaction – Build sustainable relationships of trust through open and interactive communication – Provide accurate, valid, and complete information by using the right methods/tools

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Customer service representative duties:

– Meet personal/team sales targets and call handling quotas – Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution – Keep records of customer interactions, process customer accounts, and file documents – Follow communication procedures, guidelines, and policies

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Customer service representative duties:

– Go the extra mile to engage customers – Resolve customer complaints via phone, email, mail, or social media – Use telephones to reach out to customers and verify account information – Greet customers warmly and ascertain problem or reason for calling – Cancel or upgrade accounts – Assist with placement of 

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Customer service representative duties:

orders, refunds, or exchanges – Advise on company information – Take payment information and other pertinent information such as addresses and phone numbers – Place or cancel orders – Answer questions about warranties or terms of sale – Act as the company gatekeeper – Suggest solutions when a 

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Customer service representative duties:

product malfunctions – Handle product recalls – Attempt to persuade customer to reconsider cancellation – Inform customer of deals and promotions – Sell products and services – Utilize computer technology to handle high call volumes – Work with customer service manager to ensure proper customer service is being 

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Customer service representative duties:

delivered – Close out or open call records – Compile reports on overall customer satisfaction – Read from scripts – Handle changes in policies or renewals

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Customer service representative requirements:

– Proven customer support experience – Track record of over-achieving quota – Strong phone contact handling skills and active listening – Familiar with CRM systems and practices – Customer orientation and ability to adapt/respond to different types of characters – Excellent communication and 

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Customer service representative requirements:

presentation skills – Ability to multitask, prioritize and manage time effectively – High school diploma or equivalent; college degree preferred

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Customer service representative skills & proficiencies: – 

– Customer Service Skills – Product Knowledge – Quality Focus – Market Knowledge – Documentation Skills – Listening Skills – Phone Skills – Resolving Conflict – Multitask – Patience – Negotiation – Positive Attitude – Attention to Detail

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Customer service representative skills & proficiencies: – 

– People Oriented – Analysis – Problem Solving – Organizational Skills – Adaptability – Ability to Work Under Pressure – Computer Skills

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