Sales and Support Achievement ExamplesSales Associate– Cold-called 20+ potential clients on a daily basis, with a closing rate of 10% to 20%.– Hit and exceeded sales KPIs by 30% for the months of October, November, and December in 2019– Sent 200+ cold emails on a daily basis, managing to set up calls with 10% of the recipients
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Customer Service– Maintained a customer satisfaction rate of 95% for 2019– Solved 20 - 25 tickets on a daily basis– Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the softwareCashier– Trained and supervised 5
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other cashiers over a period of 2 years at Company X.– Got the employee of the month award for June, August, and December.
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Administrative Achievement ExamplesOffice Manager– Reached out to and made deals with new office supply providers, cutting annual supply costs by 20%.– Hired, trained, and managed 15+ cleaning and maintenance staffAdministrative Assistant– Worked directly with the
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senior management, scheduling their meetings, flights, and other appointments on a daily basis– Communicated with 20+ company partners and clients on a daily basis– Assisted onboarding 14 employees during my time at Company X
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Finance Achievement ExamplesAccountant– Managed an annual budget of $400,000 for a period of 7 years.– Worked with a team of 3 accountants, creating financial reports for all company activities composed of 8 departments.– Helped Company X stay within the budget for the past 3 years in a row
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Financial Analyst– Implemented and streamlined cutting-edge data management procedures, improving the operational efficiency of the company by 5%.– Managed 5 different projects with a budget of over $200.000.– Reduced labour and material costs by 7%.
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Bank Teller– Processed 30+ customer transactions with extreme attention to detail on a daily basis– Established rapport with 40+ regular customers, making sure to remember everyone’s names– Helped onboard 3 new bank tellers, bringing them up to speed with the bank’s rules and policies
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Business & HR Achievement ExamplesBranch Manager– Sourced qualified candidates utilizing various web technologies, social media, resume databases and referrals from networking events while reducing the hiring costs by 35%.– Participated in community affairs to increase branch visibility and to enhance new
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and existing business opportunities.– Provided a superior level of customer relations, promoted the sales and service culture through coaching, guidance and staff motivation.Recruiter– Planned, organized and executed hiring events partnering with 12 local community organizations;
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facilitated and delivered presentations showcasing Novorésumé career opportunities.– Managed data integrity within the applicant tracking system, ensuring timely entry and visibility of recruitment activity within ATS/CRM technologies.Data Analyst– Utilized Google Analytics and Google Tag Manager and
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implemented new scripts that increased performance by 25%.– Converted data into actionable insights by predicting and modeling future outcomes, that increased revenue by 10% last year.– Managed to reduce customer churn by 15% using collected data to perform a forecast analysis of when customers would churn.
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Business Development Manager– Managed 3 software projects end-to-end. Defined growth strategy, hired software and marketing team, and set goals and expectations.– Established new key partnerships with Company X and Company Y, resulting in a 20% increase in annual revenue.– Started a partnership
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program, kick-started work with 4 implementation partners in Europe.Project Manager– Led the digital transformation project, adopting software to help with marketing, accounting, and HR duties at Company X.– Over the past 5 years, successfully completed 6 projects from start to finish,
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generating a total of $600,000 in revenue.– Worked as a single point of contact for over 15+ clients, answering all their requests and questions in a timely manner.
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Marketing & Advertising Achievement ExamplesMarketing Manager– Revamped Company X’s social media accounts, improving user engagement by over 60% on Facebook, Twitter, and LinkedIn.– Revamped the copy for the Company X website, increasing conversions by 20%.– Led Facebook ad lead generation campaigns, driving
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20+ leads for the sales team on a monthly basis, at a $2.7 CPC and $9 CPA.Media Buying Specialist– Managed a monthly ad budget of over $20,000.– Maintained an ad spend ROI of 1.8 for Company X’s ad campaigns over the past 3 months.– Managed to reduce Company X’s Search Ads average CPC
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while maintaining same conversion rate, saving them $2k in monthly ad spend.SEO Specialist– Fully managed Company X’s SEO. Created and published 10+ articles and built 40+ links on a monthly basis.– Grew Company X monthly organic traffic from 0 to 200,000 within 2 years.– Managed a team of 4
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freelance writers, creating and publishing 10+ SEO content pieces every month. Around 70% of the content we published is now ranking page 1 of Google.
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IT and Software Dev Achievement ExamplesIT Specialist– Improved error documentation systems, resulting in increased workplace efficiency and reduced yearly labor costs of $2,000.– Consulted in the redesign of a company’s website, resulting in a 25% increase in traffic.– Updated the business
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continuity plan and created a 3 year disaster recovery plan for Company X.Software Engineer– Led and managed a team of six in developing new financial management software.– Developed company procedures and guidelines for data analysis and security that increased efficiency by 30% in the first six months after implementation.
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– Created, maintained, and monitored the entire cloud infrastructure of Company X, while working on 20+ microservices for 5 clients.
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Education Achievement ExamplesProfessor– Published 16 research papers in several peer-reviewed journals– Published a book on the subject of machine learning– Supervised over 23 B.A. thesesTeacher– Most classes taught
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managed to perform 30% better on standardized tests than school average– After being assigned to the lowest performing class of X school, I managed to improve the average GPA of the class by 15% and increased attendance rates by 25%.Tutor– Improved SAT and ACT scores by 40% for the average student.
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– Tutored 4 students at linear algebra, helping them improve their grades by two grades on average.– Received 90%+ positive feedback from private tutoring students.