5 Conflict Resolution Strategies


There are situations when avoiding conflict can be an appropriate response, such as when there is no clear solution or a frustrated party needs time to calm down before confrontation.  However, avoidance can require more effort than merely facing the problem and can cause friction between the


disagreeing parties. When confict is avoided, nothing is resolved.


This can be a quick way to resolve a conflict without it becoming a bigger issue.  Compromise can also be used as a temporary method to avoid conflict until the parties involved can implement a more permanent solution.


Competing is an uncooperative, overly assertive method used by people who insist on winning the dispute at all costs. It’s known as a win-lose strategy. This method is not often identified as bringing satisfactory resolutions, as it doesn’t allow for collaborative problem-solving.


Like the compromising method, collaboration involves working with the other party to find a mutually agreeable solution to a problem. It’s known as a win-win strategy. For example, a salesperson and client may work together to negotiate contract terms until both parties find it agreeable.


This strategy, also known as smoothing, involves one party acquiescing, giving the opposing party exactly what it needs to resolve the problem. This method allows you to resolve a problem in the short-term while working toward a long-term solution. In some cases, accommodating can


be an appropriate resolution to a conflict. For example, if your opinion on the matter is not very strong, it is often easier to comply.



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