4 Trends That Will Shape Employee Experience in 2022

4 Trends That Will Shape Employee Experience in 2022

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1. Employees Find a New Balance

Given the scope of what has become known as the Great Resignation, it’s no surprise that many employers expect talent acquisition to be challenging during 2022.  According to New Providence, N.J.-based XpertHR, 79 percent of employers believe employee retention will be a particular slog this year, while 67 percent report having serious concerns 

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1. Employees Find a New Balance

about workforce planning. To keep their employees onboard, leaders will need to do more than tweak their retention strategies.  Research by internal talent marketplace Gloat revealed that better pay and more growth opportunities, among other things, will be necessary to encourage employees to remain in place.

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2. Recruiting Talent from Within

The number of employees leaving their jobs in recent months is unprecedented, reaching 4.5 million in November 2021 alone. It’s one reason why efforts to move current employees to new positions within the business have taken on a certain urgency. According to Randstad RiseSmart’s Q3 2021 Career 

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2. Recruiting Talent from Within

Mobility Outlook report, nearly two-thirds of employees, or 63 percent, want their current employer to consider them for new opportunities.  Yet, 54 percent don’t believe their company gives enough consideration to their future interests.  At the same time, fewer than half of employees (43 percent) feel they’ll be able to find a new role within their company.

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2. Recruiting Talent from Within

That number is down from 52 percent during the second quarter. Another complication: Just 48 percent of employees believe their managers are open to their taking a new role at their company.  This is particularly interesting because 78 percent of employers report being open to the idea of employees moving around. In fact, employers 

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2. Recruiting Talent from Within

overwhelmingly said they plan to fill existing job openings with internal candidates.  About 71 percent said they plan to fill up to half of open jobs internally.

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3. HR Tech Impacts Employee Experience

The COVID-19 pandemic has led managers to think of the employee experience as a dynamic that’s impacted by more than workplace culture, teammates and HR.  Leaders realize now that the way workers interact with departments across the organization and the tools they use to get the job done matter significantly as well.

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3. HR Tech Impacts Employee Experience

As a result, nearly every touchpoint between employers and the workforce is now regarded as part of the employee experience. Early in 2021, industry analyst Josh Bersin said HR tech was in the process of shifting to “work tech.”  He predicted the industry would spend much of the year seeking to improve EX through

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3. HR Tech Impacts Employee Experience

work-based apps that are easy to use and integrate neatly with existing tools. And, indeed, as the recovery got underway, employers doubled down on their investments in workforce solutions, according to data from HR software provider Ceridian. In fact, more than two-thirds of them planned to invest in human capital management and 

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3. HR Tech Impacts Employee Experience

employee experience technology during the year.

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4. Access to Tech Through a Single Interface

While HR technologies blur the line between the workforce and work, software vendors pay more attention to how their products contribute to the employee experience.  In Bersin’s words, this all highlights the importance of technology tools to most anything that’s work-related. In his annual HR Technology 

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4. Access to Tech Through a Single Interface

report, Bersin predicted the industry would begin to focus on improving experience through easy-to-use apps that integrate with existing tools.  This “EX layer” includes communications, surveys, case and knowledge management as well as platforms that simplify the building of workflows, chatbots and portals.  This represents a 

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4. Access to Tech Through a Single Interface

significant change in the HR tech landscape, Bersin said. HR systems can no longer be limited to siloed payroll, benefits administration, LMS platforms and similar platforms tied into talent management solutions.  Instead, vendors will have to develop ways to access learning, communications and collaboration through a single interface.

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